Returns & Refund Policy
Returns & Refund Policy
At Maveloe, we want you to feel confident when shopping with us. If your purchase is not quite right, eligible items may be returned within 30 days of delivery, subject to the conditions below.
30-day return period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item should be returned in substantially the same condition in which it was received, together with any original packaging, accessories or tags where applicable.
To start a return, please contact us at:
Please include your order number and the reason for your return. We will provide the relevant return instructions and return address.
Please do not send an item back before contacting us.
Statutory right of withdrawal
Customers shopping online in Sweden, Denmark and Norway may also have a statutory right to withdraw from a distance purchase within 14 days of receiving the goods, subject to applicable exceptions.
For customers in Sweden and Denmark, EU consumer rules generally provide a 14-day cooling-off period for online purchases. Norway also provides a right to cancel distance purchases under applicable EEA consumer rules. European Union
Our 30-day return policy is intended to provide an additional return period and does not reduce or replace any statutory consumer rights available to you.
Returning an item
Once your return request has been accepted, we will provide instructions for sending the item back.
For change-of-mind returns, the customer is responsible for the return shipping cost unless applicable law requires otherwise.
Where a customer exercises a statutory right of withdrawal, return shipping costs may be the customer's responsibility where this was communicated before purchase. European Union
We recommend using a tracked return service, as Maveloe cannot be responsible for returned parcels that are lost before reaching the designated return address.
Damaged, faulty or incorrect items
Please inspect your order when it arrives.
If your item is damaged, faulty, defective or you receive the wrong item, contact us as soon as possible at:
Please include your order number, a description of the issue and, where possible, clear photographs.
Where goods are faulty or not as described, customers may have statutory rights to repair, replacement, price reduction or refund depending on the circumstances. EU consumer rules provide a minimum two-year legal guarantee for goods purchased from a trader, and statutory rights may also apply under national law in Sweden, Denmark and Norway. European Union
Where the item is confirmed as faulty, damaged or incorrect, we will handle the return in accordance with applicable consumer law.
Exceptions and non-returnable items
Certain products may not be eligible for return or withdrawal where an exception applies under applicable consumer law.
Examples may include:
- personalised or made-to-order goods
- certain sealed goods once opened where health or hygiene protections apply
- digital products or services in circumstances where the statutory right of withdrawal has been validly waived
The legal 14-day right of withdrawal does not apply to every type of purchase, and specific statutory exceptions may apply. European Union
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank, card provider or payment provider to process the refund.
Where a customer validly exercises a statutory right of withdrawal, any refund will be handled in accordance with the applicable consumer-protection rules for that market.
Original delivery charges
Where required by applicable consumer law, standard delivery charges may also be refundable when a customer exercises a statutory right of withdrawal.
Any additional delivery cost resulting from choosing a more expensive delivery method than the standard delivery option may not be refundable.
Exchanges
If you would like a different item, colour or size, please contact us at:
Depending on availability, we may advise you to return your original item and place a new order.
Orders returned to sender
If an order is returned to us because of an incorrect or incomplete delivery address, refusal of delivery, or failure to collect the parcel, additional shipping or handling costs may apply where legally permitted.
We will contact you once the returned parcel has been received.
Your consumer rights
This Returns & Refund Policy is in addition to your statutory consumer rights.
Nothing in this policy is intended to exclude, restrict or reduce any rights you have under applicable consumer-protection law in Sweden, Denmark or Norway.
Where there is any conflict between this policy and a mandatory consumer right under applicable law, the mandatory consumer right will apply.
Contact
For return or refund enquiries, contact:
Email: info@maveloe.com
When contacting us, please include your order number so we can assist you more quickly.
This version is much better for your setup because it does not mention British consumer law, explicitly covers Sweden, Denmark and Norway, keeps your 30-day return policy, and separately acknowledges the statutory 14-day withdrawal right that generally applies to Scandinavian online purchases.