Privacy Policy

At Maveloe, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and share your personal information when you visit our website, place an order, contact us or otherwise interact with Maveloe.

For the purposes of UK data protection law, the data controller is:

Maveloe
Operated by: Maveloe
Email: info@maveloe.com
Business address: 44-48 Regent Street, London, W1B 5RA

1. Information we collect

When you use our Shopify store, we may collect information including:

  • your name
  • email address
  • telephone number
  • billing address
  • delivery address
  • order details
  • purchase history
  • account information, if you create an account
  • customer service enquiries
  • IP address
  • browser and device information
  • information about how you use our website
  • marketing and communication preferences

Payment information is processed securely by Shopify and/or our payment providers. We do not normally store your full payment card details ourselves.

2. How we use your information

We may use your personal information to:

  • process and fulfil your orders
  • arrange delivery
  • provide order confirmations and tracking information
  • process returns and refunds
  • provide customer support
  • manage your customer account
  • prevent fraud and protect our store
  • improve our website and customer experience
  • analyse website performance
  • send marketing communications where permitted
  • measure the effectiveness of our advertising
  • comply with legal and regulatory obligations

3. Shopify

Our online store is hosted on Shopify.

Shopify provides the e-commerce platform that allows us to sell our products and services to you.

When you browse our store or place an order, Shopify may process personal information on our behalf in order to provide services such as:

  • website hosting
  • checkout
  • order processing
  • customer accounts
  • fraud prevention
  • analytics
  • payment functionality

Shopify may also process certain information under its own privacy obligations.

4. Orders and fulfilment

When you place an order with Maveloe, we use your information to process the order and arrange delivery.

We may share relevant information with trusted service providers, including:

  • Shopify
  • payment processors
  • suppliers
  • fulfilment partners
  • couriers and delivery providers
  • customer service providers

Only information reasonably necessary to complete your order or provide the relevant service is shared.

5. Payments

Payments made through Maveloe are processed by secure third-party payment providers available through Shopify.

Depending on the payment options available on our website, these may include card payment providers, Shop Pay or other payment services.

Your payment provider may process your information according to its own privacy policy.

We do not normally receive or store your complete card details.

6. Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

  • keep products in your shopping basket
  • remember your preferences
  • support checkout
  • keep the website secure
  • understand how visitors use the site
  • measure advertising performance
  • personalise your experience where permitted

Some cookies are necessary for the website to work properly.

Other cookies, including analytics or advertising cookies, may only be used where permitted and, where required, after you have given your consent.

You can manage your preferences using the cookie or privacy controls available on our website.

7. Marketing

If you choose to receive marketing from Maveloe, we may send you information about:

  • new products
  • offers
  • promotions
  • collections
  • Maveloe news

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

You may also contact us directly to ask us to stop sending marketing communications.

8. Advertising and social media

Maveloe may use advertising platforms such as Meta, including Facebook and Instagram, to promote our products.

Where enabled, technologies such as the Meta Pixel or similar tools may help us:

  • understand whether advertising is effective
  • measure website visits and purchases
  • improve our advertising campaigns
  • show more relevant advertisements

These technologies may use cookies or similar identifiers where permitted.

If we add other advertising platforms in the future, we may update this Privacy Policy accordingly.

9. Analytics

We may use Shopify analytics and other analytics services to understand how visitors use our website.

This can help us understand information such as:

  • website visits
  • pages viewed
  • products viewed
  • device type
  • general customer behaviour
  • purchases and conversion activity

We use this information to improve our website, product selection and customer experience.

10. Sharing your information

We may share personal information with trusted third parties where necessary to operate Maveloe.

These may include:

  • Shopify
  • payment providers
  • suppliers
  • fulfilment partners
  • delivery companies
  • customer service providers
  • analytics providers
  • advertising platforms
  • professional advisers
  • government or regulatory authorities where required by law

We do not sell your personal information to third parties for their own marketing purposes.

11. International data transfers

Some of the companies we use to operate Maveloe may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate protections should be used in accordance with applicable UK data protection law.

12. How long we keep your information

We keep personal information only for as long as reasonably necessary.

The length of time may depend on:

  • the reason the information was collected
  • legal requirements
  • tax and accounting obligations
  • fraud prevention
  • customer service requirements
  • contractual obligations

When information is no longer required, it may be deleted or anonymised.

13. Your rights

Under UK data protection law, you may have rights including the right to:

  • request access to your personal information
  • ask us to correct inaccurate information
  • ask us to delete certain information
  • ask us to restrict certain processing
  • object to certain uses of your information
  • request certain information in a portable format
  • withdraw consent where processing is based on consent
  • object to direct marketing

Some rights may be subject to legal limitations.

To exercise your rights, contact:

[insert privacy/contact email]

We may need to verify your identity before responding.

14. Security

We take reasonable steps to help protect your personal information from:

  • loss
  • misuse
  • unauthorised access
  • disclosure
  • alteration

Our Shopify store uses secure technology designed to protect information transmitted through the website.

However, no online system can be guaranteed to be completely secure.

15. Third-party links

Our website may contain links to other websites or social media platforms.

Maveloe is not responsible for the privacy practices of external websites.

We recommend reviewing their privacy policies before providing personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect updates to:

  • our website
  • Shopify
  • our service providers
  • our advertising tools
  • our business operations
  • applicable legal requirements

The most recent version will be published on this page.

17. Contact us

If you have questions about this Privacy Policy or how Maveloe uses your personal information, contact us at:

Maveloe
Email: info@maveloe.com
Business name: Maveloe