Shipping & Delivery
At Maveloe, we want your order to reach you as smoothly and quickly as possible.
Once your order has been placed, our team begins preparing it for dispatch.
Order Processing
Orders are typically processed within 1–2 working days.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Orders placed on weekends or bank holidays may begin processing on the next working day.
Delivery Times
Once dispatched, orders typically arrive within 2–4 working days.
We work with trusted fulfilment and delivery partners to ensure orders reach you as efficiently as possible.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as courier delays, peak periods, adverse weather or other unexpected disruptions.
Tracking Your Order
Where tracking is available, you will receive a tracking link by email once your order has been dispatched.
Please allow a short period for tracking information to update after dispatch.
If you have not received tracking information or have any concerns about your delivery, please contact our customer service team and we will be happy to help.
Delivery Address
Please check your delivery information carefully before completing your order.
Maveloe cannot guarantee that an address can be changed once an order has entered processing or fulfilment.
If you notice an error after placing your order, please contact us as soon as possible and we will do our best to assist.
Shipping Costs
Shipping is free:
At Maveloe, standard delivery is completely free on every order.
Multiple Parcels
In some cases, items from the same order may be dispatched separately.
If this happens, you may receive more than one parcel and more than one tracking update.
There is no need to worry if part of your order arrives before the rest.
Delayed Deliveries
While most orders arrive within the expected timeframe, occasional delays can occur.
If your order has not arrived within the expected delivery window, please contact us at:
Email: info@maveloe.com
We will review the tracking information and assist you with the next steps.
Lost or Missing Parcels
If your tracking shows that your parcel has been delivered but you cannot locate it, we recommend first checking:
- around your property or designated safe place
- with other members of your household
- with neighbours where appropriate
- any delivery notification provided by the courier.
If you are still unable to locate your parcel, please contact us and we will assist with the investigation.
Damaged Deliveries
If your order arrives damaged, please contact us as soon as possible and include:
- your order number
- photographs of the item
- photographs of the packaging where relevant.
We will review the issue and help arrange an appropriate solution.
Contact Us
If you have any questions about your order or delivery, please contact:
Maveloe
Email: info@maveloe.com
We’re always happy to help.