Terms & Conditions

These Terms & Conditions apply to your use of the Maveloe website and to any purchases made through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy and Returns & Refund Policy.

Throughout these terms, “Maveloe”, “we”, “us” and “our” refer to the business operating this website.

1. About Maveloe

This website is operated by:

Maveloe
Legal business name: Mavloe
Email: info@maveloe.com
Business address: 44-48 Regent Street, London, W1B 5RA

Our online store is powered by Shopify.

2. Using Our Website

You may use our website only for lawful purposes.

You must not:

  • use the website for fraudulent or unlawful activity
  • attempt to interfere with the security or operation of the website
  • introduce viruses, malware or other harmful code
  • attempt to gain unauthorised access to our systems
  • copy or commercially exploit our website content without permission
  • use automated tools to scrape or misuse the website.

We may restrict or suspend access where we reasonably believe the website is being misused.

3. Product Information

We aim to ensure that product descriptions, photographs, prices and other information displayed on Maveloe are clear and accurate.

However, slight variations may occur.

For example:

  • colours may appear differently depending on your screen or device
  • measurements may vary slightly
  • packaging may occasionally differ
  • minor product details may be updated by manufacturers or suppliers.

These variations do not affect your statutory rights where goods are faulty, materially different from their description or otherwise fail to meet legal requirements.

4. Prices

All prices displayed on Maveloe are shown in GBP (£) unless stated otherwise.

We may change product prices from time to time.

Any price change will not affect an order that has already been accepted, except where there has been an obvious pricing error and the law permits us to correct it.

Any applicable delivery charges will be displayed before checkout.

Maveloe currently offers free standard delivery on all orders.

5. Placing an Order

To place an order, select your chosen product and any applicable options such as size or colour, add the item to your basket and complete checkout.

You are responsible for checking that:

  • the correct product has been selected
  • the correct size, colour or variation has been chosen
  • your billing and delivery details are accurate
  • your contact details are correct.

Before completing payment, you will be given an opportunity to review your order.

UK online selling rules require businesses to make the payment obligation clear and allow customers a reasonable opportunity to correct mistakes before ordering.

6. Order Confirmation and Contract Formation

After you place an order, you will normally receive an automated confirmation email.

This confirms that we have received your order.

A binding contract is formed when we accept your order for fulfilment, normally when your order has been confirmed for processing or dispatch.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • payment cannot be authorised
  • the product is unavailable
  • there is an obvious pricing or product-information error
  • we reasonably suspect fraud or misuse
  • delivery cannot be completed to the address provided.

If we cancel an order after payment has been taken, the relevant payment will be refunded.

7. Payment

Payment must be made using one of the payment methods available at checkout.

Payment services may be provided by Shopify and/or third-party payment providers.

You agree to provide accurate and authorised payment information.

We do not normally receive or store your full card details ourselves.

8. Delivery

We offer free standard delivery on all Maveloe orders.

Orders are typically processed within 1–2 working days, and delivery usually takes approximately 2–4 working days after dispatch.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.

For full details, please refer to our Shipping & Delivery Policy.

UK distance-selling rules require businesses to provide clear information about delivery arrangements, costs and expected delivery times before purchase.

9. Suppliers and Fulfilment Partners

Maveloe works with third-party suppliers and fulfilment partners to process and deliver certain products.

This means your order may be dispatched directly from a fulfilment partner rather than from a Maveloe-owned warehouse.

Items from the same order may occasionally arrive in separate parcels.

Regardless of which fulfilment partner dispatches the goods, your purchase is made through Maveloe and your statutory consumer rights remain unaffected.

10. Cancellations and Returns

Eligible purchases may be returned under our 30-day Returns & Refund Policy.

UK consumers also normally have a statutory right to cancel most online purchases within 14 days of receiving the goods, followed by a further period in which to return them.

For change-of-mind returns, customers are responsible for return postage as explained in our Returns & Refund Policy.

Returns may be sent directly to the relevant supplier or fulfilment partner, and the return location may be outside the UK.

You must contact us before returning an item so that we can provide the correct return instructions.

11. Faulty, Damaged or Incorrect Goods

Nothing in these Terms & Conditions limits your statutory rights.

If goods are faulty, damaged, materially different from their description or otherwise do not meet applicable consumer-law requirements, please contact us as soon as possible.

We will provide an appropriate remedy in accordance with applicable UK consumer law.

Terms attempting to exclude responsibility for faulty goods or goods that are not as described cannot generally be relied upon against consumers.

12. Product Availability

All products are subject to availability.

We may:

  • limit quantities
  • withdraw products
  • update product information
  • temporarily remove products from sale.

If an item becomes unavailable after you place your order, we will contact you and issue an appropriate refund where necessary.

13. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless stated otherwise:

  • discount codes cannot be exchanged for cash
  • only one promotional code may be permitted per order
  • promotions may have an expiry date
  • certain products may be excluded.

We may withdraw or amend promotions where reasonably necessary.

Any promotion will be operated transparently and will not affect your statutory rights.

14. Customer Accounts

Where customer accounts are available, you are responsible for keeping your login details secure.

You must provide accurate information and notify us if you become aware of unauthorised access to your account.

We may suspend or close accounts where we reasonably suspect fraudulent, abusive or unlawful activity.

15. Reviews and User Content

If you submit a product review, comment, photograph or other content to Maveloe, you confirm that:

  • you have the right to submit it
  • it is truthful to the best of your knowledge
  • it does not infringe another person's rights
  • it is not unlawful, abusive or misleading.

We may moderate or remove content where reasonably necessary.

We will not knowingly present fake or misleading reviews as genuine customer feedback.

16. Intellectual Property

Unless stated otherwise, all website content associated with Maveloe, including:

  • branding
  • logos
  • written content
  • website design
  • graphics
  • photographs owned by us
  • other original materials,

is owned by or licensed to Maveloe.

You may use the website for personal, non-commercial purposes.

You must not reproduce, distribute, sell or commercially exploit our content without permission.

17. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, including Shopify, payment providers, delivery providers, social media platforms and other service providers.

We are not responsible for the content or independent privacy practices of third-party websites.

Your use of third-party services may also be subject to their own terms.

18. Personal Information

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how information may be collected and used when you:

  • browse Maveloe
  • place an order
  • contact us
  • create an account
  • interact with our marketing.

19. Errors and Website Availability

We aim to keep our website accurate and available.

However, occasional:

  • technical errors
  • typographical mistakes
  • pricing errors
  • interruptions
  • outdated information

may occur.

Where we identify an obvious error, we may correct it as soon as reasonably possible.

We may also temporarily suspend all or part of the website for maintenance, security or technical reasons.

20. Liability

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

In particular, we do not exclude liability for:

  • death or personal injury caused by negligence where liability cannot legally be excluded;
  • fraud or fraudulent misrepresentation
  • breach of statutory consumer rights
  • any other liability that cannot legally be excluded or restricted.

To the extent permitted by law, Maveloe will not be responsible for losses that were not reasonably foreseeable when the contract was formed.

Consumer contract terms must be fair and transparent, and businesses cannot simply rely on broad exclusions that unfairly remove customer rights.

21. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

  • courier disruption
  • severe weather
  • transport disruption
  • industrial action
  • customs disruption
  • system outages
  • natural disasters
  • other events we could not reasonably prevent.

Where possible, we will take reasonable steps to minimise the impact on customers.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to:

  • our business
  • our services
  • Shopify functionality
  • applicable law
  • our policies.

The latest version will always be available on this page.

Changes will not unfairly alter the terms of an order that has already been accepted.

23. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

24. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory consumer protections that apply based on where you live.

Nothing in these terms removes any rights you may have under applicable consumer law.

25. Contact Us

If you have questions about these Terms & Conditions, please contact:

Maveloe
Email : info@maveloe.com
Legal business name: Maveloe